Gurpreet Kaur is a dedicated and personable professional with sixteen years of experience in facilitating outstanding client experiences to maximize company loyalty and retention. Her background includes enhancing client response strategies, resolving complaints and escalations, and managing recruitment and training functions to drive productivity and growth. Gurpreet has skillfully managed client communications and learners' problem-solving, continually improving her performance through training and knowledge acquisition.

Gurpreet holds an MBA in Human Resources from India and has served as a recruitment officer for Yes Bank and as a Human Resource officer in Singapore, managing recruitment and payroll services for civil engineers. She also holds a Diploma in Community Services, Certificate IV in Disability, and Certificate III in Aged Care, with extensive experience in aged care, disability services, and community services across Adelaide and Sydney. Additionally, Gurpreet is certified in Training and Assessment, with experience working as a trainer and assessor for various RTOs, proficient in both online and face-to-face training methods